Refund Policy
Return Policy
Correct details and a valid shipping address are required when you are making purchase. Customers are responsible for the cost of the lost mail. No refund or reshipment will be given, if they have input incorrect information.
If you are not satisfied with our products, we do accept returns for any product in unused condition (Note 1) within 7 days of customer’s receipt of goods. All refunds are subject to a deduction of $20.00 and the original shipping charges incurred (Note 2). For returns, the customers are responsible for the following issues:
Product returns are the responsibility of the customer. Please ensure that returned goods are packed in original package and handled carefully.
Customers are responsible for shipping charges of product returns. Traceable shipping method is highly recommended.
Once we receive the return products, refunds will be processed using the same method as the original payment method.
Note 1: The product has NOT been mounted, worn, bent, altered, stained or damaged.
Note 2: Full refund (including original fee and waving return fee) will be processed for items proved to be defective ONLY.
How to return an item?
How to return an item?
Please email your request from HERE. In your email, please let us know your service code printed at the back of the international warranty card. You must return the item within 7 days of customer’s receipt of goods.
Please ship your returned item to:
Somethin’Goods
Room 907, Silvercord Tower 2,
30 Canton Road, Tsim Sha Tsui,
Kowloon, Hong Kong
Warranty
Crafter Blue warrants products that are defective in material within 12 months upon purchase. Crafter Blue shall not be liable to any incidental or consequential damages resulting from daily use. If manufacturer defects are found within 7 days of customer’s receipt of goods, full refund will be arranged.
Note 3: No warranty will be applied on any gift purchase or private seller. Unless the purchaser can provide a valid order number & a photo of the warranty card (both information are required)
OPERATION HOURS
Mon-Fri: 09:00-18:00hrs (GMT+8:00)
Sat-Sun & public holiday: Off
All emails will be replied within 2 business days.
